Customer Satisfaction Guarantee

Refund & Cancellation Policy

Last Updated: October 1, 2026 | Paddle Merchant of Record Compliance Standards

1. Digital Download Guarantee

At DesignMak Studio, we pride ourselves on engineering high-precision, 3D printable automotive and functional CAD models that fit OEM standards. Due to the nature of intangible digital goods (instant .STL, .3MF, and .STEP file downloads), purchases are generally considered consumed upon download delivery. However, we maintain a comprehensive customer protection policy.

2. Eligible Circumstances for Full Refund or Replacement

  • Corrupted or Unreadable Files: If a downloaded archive or mesh file is corrupted, non-manifold, or cannot be parsed by standard slicing software (Bambu Studio, PrusaSlicer, Cura, OrcaSlicer) and our engineering support cannot rectify it within 48 hours.
  • Accidental Duplicate Orders: If you accidentally placed multiple orders for the exact same digital asset within a 24-hour window, duplicate charges will be refunded in full.
  • Material Mismatch / Description Inaccuracy: If the model dimensions fundamentally deviate from the vehicle specifications stated on the product page.

3. 14-Day Engineering Assistance Window

If you encounter difficulty with slicing orientations, support structures, or bed adhesion with challenging materials like ABS/ASA/PC, our engineering team provides free 1-on-1 print guidance. Contact us at support@designmak.com with your order ID and slicer software.

4. Refund Processing via Paddle

When a refund is authorized, it is processed directly by Paddle.com back to your original payment method (Credit Card, Apple Pay, Google Pay). Depending on your financial institution, refunds typically credit within 3 to 7 business days.

Refund requests: support@designmak.com← Back to Store